Refund policy

If you are not 100% satisfied, you can choose to exchange for the full value of your original purchase or receive a full refund.

We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.

You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.

Returns of your purchase can be made up to 2 weeks from the purchase date. Products being collected/returned must be in the original box and/or packaging.

Once your return is received by our team, (usually within 72 hours of receipt), your refund or exchange will be processed. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

If the product is delivered in a damaged or tampered state please contact our orders department immediately (within 7 days of delivery). We will investigate the problem and resupply or refund damaged product:

P 0408173335
E info@stargazerwine.com.au

Please Note
Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.

Bookings for our Tasting Room

Cancellations and reschedules

1. If you need to cancel or reschedule, you can do so directly via your account on our website or by contacting us by email.

2. Cancellations and rescheduled bookings will be handled in accordance with the amount of written notice you provide us ahead of your booking, either via your account or by email, as follows:

More than 48 hours notice
 
(a) (cancellation): you can request a full refund; or
 
(b) (reschedule): you can request an alternative available time slot within the booking calendar (directly, via your account; or we can arrange a time via email).

Less than 48 hours notice

(c) (cancellation): no refund is available.

(d) (reschedule): you can request an alternative available time slot within the booking calendar (directly, via your account; or we can arrange a time via email).

No shows

(e) No refund or reschedule is available.

We reserve the right to cancel or reschedule any tasting session due to unforeseen circumstances. Your session will be cancelled or rescheduled with as much notice as possible.

If we cancel your session, we will notify you by email. We will make reasonable efforts to reschedule the session at a convenient time. If rescheduling is not possible, we will provide a refund or credit equal to what you have paid.

Refunds for bookings

Refunds will be provided for cancellations made in accordance with clause 2 of our Cancellation Policy.

Refunds will not be offered to anyone who is:
(a) refused admission;
(b) asked to leave due to a suspected or actual breach of our Responsible Service of Alcohol obligations.
(c) fails to attend in time for their booked tasting session.